authors
Maryam Muzahem Abbas

abstract
This study aims to assess risks in insurance by analyzing the effectiveness of current risk assessment models, the use of modern technologies, and dealing with emerging risks, in addition to customer satisfaction with these models. The descriptive analytical methodology was based on a sample of 100 individuals from the Iraqi Solidarity Insurance Company, and a questionnaire was used as a tool for collecting data. The results showed that there is a noticeable effectiveness of risk assessment models, with a heavy reliance on modern technologies such as artificial intelligence, despite challenges related to lack of data and resources. The study also showed high customer satisfaction with the coverage provided, but indicated the need to improve transparency in explaining the results of the risk assessment. Based on these results, the study recommends improving risk assessment models, enhancing the use of modern technologies, developing human resources, and providing clear mechanisms for communicating with customers.