authors
K Dhevan

abstract
One of the fastest-developing countries across the globe in terms of population and banking technology is India. Digital transactions took place, especially after the COVID-19 pandemic, faster with the help of Fintech. Fintech combines the words' "financial' and 'technology.' It can be broadly defined as technology-enabled financial innovation that could result in new business models, applications, processes, or products with an associated material effect on financial markets, institutions, and the provision of financial services" (Raj, Brij, and Upadhyay, Varun 2020). Fintech is a platform where many digital transactions occur quickly in every nook and corner of the country. Thanks to smartphone technology, approximately 250 million Indians use UPI daily, and nearly 50 million users have one or more credit cards. RBI's move is set to combine the convenience of both by offering customers instant payment experience of UPI with the benefits of short-term credit and rewards offered by credit cards (Desk, n.d.). "It can facilitate smartphone interbank transactions and is utilized for real-time payment processing. In January 2023 alone, UPI processed 8038.59 million transactions amounting to 1,299,058.78 crore". (NPCI 2023) (Desk, n.d.). How will this technology change banking in the future? What will this technology's impact, and finally, how will the customer benefit? A micro-level study tries to bring some outcomes of Fintech to banking operations, particularly to the ultimate use of people.